The other day, I was listening to a friend of mine vent about her "horrible" experience with the local oil company. She was running low on oil at home, and with a snowstorm coming, she wanted to fill her tank to make sure it didn't run out.
However, when she tried calling the company, she was placed on hold for what felt like an eternity. She then tried getting in touch with someone on Twitter and Facebook, and low and behold, the company had yet to set up an account.
"I'm never doing business with them again," she vowed. Just like that, a nearly two-decade relationship was terminated.